Clear terms for custom work, digital designs and physical projects.
These Terms explain how the website may be used and how a custom project moves from quote to design, approval, production, delivery and support.
Last updated: 13 July 2026
Contract contact: hello@bellevebricks.com
Important
Nothing in these Terms removes rights that cannot lawfully be excluded, including rights relating to faulty goods, digital content or services.
Key Points
- The Quote defines the project: Scope, quantity, materials, price, approvals and delivery should be confirmed before work begins.
- Approval comes before production: Material design and artwork decisions are agreed before parts sourcing or production.
- Bespoke cancellation rules apply: Custom goods are treated differently from standard online purchases, while services and digital content have separate rules.
- Design rights are separate: Buying a model or kit does not automatically transfer source files or commercial reproduction rights.
Contents
- About and definitions
- Website use
- Quotes and contracts
- Project scope
- Your responsibilities
- Design and approval
- Changes
- Materials and products
- Price and payment
- Time and delivery
- Cancellation
- Problems and remedies
- Suspension and termination
- Customer materials
- Our intellectual property
- Your licence
- Confidentiality
- Safety and use
- Trade marks
- Liability
- Outside events
- Complaints
- Governing law
- General terms
- Cancellation form
1. About Belle-Ve Bricks
Belle-Ve Bricks Limited is a private limited company registered in England and Wales. In these Terms, “Belle-Ve Bricks”, “we”, “us” and “our” mean Belle-Ve Bricks Limited.
Company: Belle-Ve Bricks Limited
Company number: 14178452
Registered office: 36 Coronation Gardens, Battle, England, TN33 0DW
Email: hello@bellevebricks.com
Definitions
Business Customer means a person or organisation ordering wholly or mainly for trade, business, craft or professional purposes.
Consumer means an individual ordering wholly or mainly outside that individual’s trade, business, craft or profession.
Contract means the Order Confirmation, accepted Quote and Specification, these Terms and any other document expressly incorporated into the Order Confirmation.
Deliverables means the goods, services, digital content, design files, instructions, models, kits, printed parts, packaging, installation work or other outputs identified in the Order Confirmation.
Order Confirmation means our written confirmation that we have accepted an order.
Project Materials means all references, files, personal data, artwork and instructions supplied by or for you.
Quote means our written quotation, proposal or estimate.
Specification means the agreed description of the Deliverables and project requirements.
How the documents work together
If documents conflict, the following order applies:
- the Order Confirmation;
- signed or expressly agreed project-specific terms;
- the accepted Quote and Specification;
- these Terms.
Terms on a purchase order or procurement portal do not apply unless we expressly accept them in writing.
2. Website use
You may use the website for lawful personal or business information purposes.
You must not:
- use it unlawfully, fraudulently or in a way that harms another person;
- attempt unauthorised access to systems, accounts or data;
- introduce malware, automated attacks or excessive traffic;
- scrape or copy substantial content without permission;
- misrepresent an affiliation with Belle-Ve Bricks;
- frame or reproduce the website in a misleading way; or
- use the content to build a competing commercial model, dataset or service without written permission.
We may update, suspend or withdraw website content. Website examples, starting prices and timescales become binding only when included in an accepted Quote or Order Confirmation.
A free concept, preliminary visual or initial recommendation is indicative. It is not a final production design, engineering drawing or guarantee that every proposed feature will be included.
Links and affiliates
Third-party links are governed by the third party’s terms. Some pages may contain clearly identified affiliate links. We may receive a commission from a resulting purchase at no additional cost to the buyer.
3. Enquiries, quotes and contracts
An enquiry does not require either party to proceed.
A Quote is based on information available when prepared and is valid for the stated period. If no period is stated, it is valid for 30 days.
An estimate is not a fixed price. Where we provide one, we will identify it as an estimate and explain the basis for calculating the final price.
A Contract forms only when:
- you accept the Quote in the required manner;
- we receive any required initial payment; and
- we issue an Order Confirmation.
A person accepting for an organisation confirms that they have authority to bind it. Review the Order Confirmation and notify us promptly of an inconsistency.
4. Project scope
We will supply the Deliverables described in the Contract. Anything not included is outside the scope.
The Quote may rely on assumptions concerning quantity, size, part type, delivery destination, file quality, access, installation conditions or approval times. If an assumption is materially incorrect, we will explain the effect and agree any change before continuing.
A custom brick model is an artistic and technical interpretation of the references. It is not an exact scaled replica unless the Specification expressly defines that standard.
We may make minor technical decisions needed for stability, buildability, part availability, transport, packaging or instruction quality, provided they do not materially change the approved design or purpose.
5. Your responsibilities
You must:
- provide accurate, complete and timely information;
- identify the intended purpose and essential requirements before design begins;
- provide usable Project Materials and measurements;
- disclose fixed dates, access restrictions and delivery requirements;
- review concepts, renders and proofs carefully;
- provide approvals and feedback within the requested time;
- keep contact and delivery details correct;
- obtain permissions needed for Project Materials and third-party rights; and
- cooperate reasonably with the Project.
We are not responsible for delay or rework caused by inaccurate, incomplete or late information, but we will explain any resulting effect on price or time.
6. Design, proofs and approvals
The design and revision stages are stated in the Quote. A revision changes an existing direction. A new brief or materially different direction may be additional work.
Digital renders and on-screen colours are visual guides. Actual colour, finish, print placement, seams, geometry and lighting may differ within reasonable tolerances.
Approval confirms acceptance of matters reasonably visible or described, including appearance, proportions, wording, logo placement and colour direction.
Approval does not remove our duty to provide Deliverables that conform to the Contract and does not affect Consumer rights.
We correct our errors. A change caused by inaccurate Customer information, a changed brief or reversal of an approved choice may be treated as a variation.
Late feedback may pause the Project. After 60 days without meaningful response, we may issue a written deadline. If there is still no response within a further 14 days, we may terminate the affected Project and account for payments under these Terms.
7. Changes to the Project
A material change is binding only when agreed in writing.
Before carrying it out, we will explain any reasonably identifiable effect on:
- price and payment stages;
- delivery date;
- quantity;
- materials;
- design;
- packaging; or
- other Deliverables.
Additional work caused by a changed brief, inaccurate information or reversed approval may be charged using the rate or basis stated in the Contract.
8. Materials and product characteristics
The Quote will state material requirements, including whether the Project uses genuine LEGO® elements, compatible elements, custom-manufactured parts, printed parts, new parts, pre-owned parts or a combination.
Parts and colours may become unavailable. We will obtain approval before a substitution that materially affects appearance, function, value or a stated brand requirement.
Reasonable variation may occur between batches in colour, texture, printing, fit and finish. This does not permit Deliverables to fall below the Contract or statutory standards.
Custom artwork, spelling, colour, positioning and quantity must be approved before printing.
A sculpture, installation or pre-built model may require a separate structural, transport, access, anchoring, supervision or maintenance plan. Only requirements included in the Contract are our responsibility.
9. Prices, taxes and payment
The Contract states the price, currency, payment stages and included costs.
The Quote will state whether VAT is included or added. Import duties, local taxes, brokerage fees and destination charges are payable as stated in the Contract.
We may pause work or delivery while an undisputed overdue amount remains unpaid.
A deposit or advance payment is applied against the price and is not automatically non-refundable. If the Contract ends early, we may retain or charge only amounts permitted by law and these Terms, including work performed, non-recoverable commitments and reasonable direct loss. Any balance due will be refunded.
A Business Customer must notify us promptly of a genuine invoice dispute. The undisputed part remains payable. We may claim statutory interest, fixed compensation and recovery costs under late-payment legislation where applicable.
10. Timescales, delivery and risk
Unless expressly guaranteed in the Order Confirmation, design, production and delivery dates are estimates.
Timetables depend on timely approval, information, payment, parts, production, couriers, customs and other stated dependencies.
We will notify you of a material delay and provide a revised estimate. Consumer remedies for late performance remain unaffected.
Delivery, collection, installation or digital supply will take place as stated in the Contract. You are responsible for correct delivery and access details.
Failed delivery or installation caused by incorrect information or unavailable access may result in reasonable storage, redelivery, travel or attendance costs after we explain them.
Inspect packaging and physical Deliverables as soon as reasonably possible. Promptly report visible transit damage and keep photographs and packaging where practical. Delayed notice does not remove Consumer rights.
For a Consumer, risk in physical goods passes when the Consumer or their identified recipient takes physical possession, subject to applicable law. For a Business Customer, risk passes on completed delivery unless the Contract states otherwise.
Ownership of physical Deliverables passes after full cleared payment. Intellectual property rights are separate.
11. Cancellation
Consumers
A Consumer entering a distance or off-premises Contract may have a 14-day statutory cancellation right. The rules differ for services, digital content, goods and mixed Contracts.
Bespoke and personalised goods
The change-of-mind cancellation right does not normally apply to goods made to the Consumer’s specifications or clearly personalised. Most custom models, kits, printed parts, packaging and sculptures are made to specification.
This does not remove rights where goods are faulty, not as described or otherwise non-conforming.
Services started during the 14-day period
We will not begin a service during the cancellation period unless the Consumer expressly requests it. If the Consumer then validly cancels before completion, the Consumer must pay a proportionate amount for the service supplied up to cancellation.
The cancellation right may be lost after full performance where work began following the required express request and acknowledgement.
Digital content supplied during the 14-day period
We will not begin supplying digital content not on a tangible medium during the cancellation period unless the Consumer gives express consent and acknowledges that the right to cancel will be lost when supply begins.
Where the law requires an express request, consent or acknowledgement, we will ask for it separately. Accepting these Terms alone is not treated as that express choice.
A Consumer may cancel by emailing hello@bellevebricks.com or using the form in Schedule 1.
Voluntary cancellation
Where no statutory right applies, we may still agree to cancellation. Any refund or balance due will be calculated fairly by reference to work completed, materials ordered, non-recoverable costs and reasonable direct loss caused by cancellation.
Business Customers
A Business Customer may cancel only with our written agreement unless the Contract gives a right to cancel. On agreed cancellation, the Business Customer must pay amounts already due, work performed, non-recoverable commitments, reasonable demobilisation or storage costs, and reasonable direct loss, after crediting costs avoided and amounts reasonably recovered.
12. Problems and remedies
Contact hello@bellevebricks.com with the Order reference, a description and photographs or files where useful.
Consumers
Nothing in these Terms affects statutory rights.
- Goods must meet the legal standards, including satisfactory quality, fitness for a disclosed purpose and conformity with description.
- Services must be performed with reasonable care and skill.
- Digital content must meet the legal standards, including satisfactory quality, fitness for a disclosed purpose and conformity with description.
Business Customers
We will repair, reperform, replace or refund the affected part of a non-conforming Deliverable where notice is given within a reasonable period, the issue is not caused by misuse or Customer-provided information, and we receive a reasonable opportunity to inspect and remedy it.
Missing or damaged kit parts
The usual first remedy for a missing, incorrect or damaged kit part is a correct replacement within a reasonable time. This does not limit a Consumer remedy provided by law.
13. Suspension and termination
We may suspend affected work after written notice if:
- an undisputed payment is overdue;
- required information, approval, access or cooperation is missing;
- continuing would infringe law or a credible third-party right;
- a safety or security concern arises; or
- an event outside reasonable control prevents performance.
Either party may terminate for a material breach that is not corrected within 14 days after written notice, where the breach can be corrected.
On termination, you must pay for work and Deliverables properly supplied. We will account fairly for deposits and advance payments. Rights and obligations intended to continue remain in force.
14. Customer materials and third-party rights
You grant us a non-exclusive, worldwide, royalty-free licence for the Project duration to use, reproduce, adapt and share Project Materials only as reasonably necessary to quote, design, produce, deliver and support the Deliverables.
You confirm that:
- you own the Project Materials or have sufficient permission;
- our agreed use will not knowingly infringe intellectual property, privacy, publicity or confidentiality rights;
- the materials are lawful; and
- you have authority to request reproduction of any brand, artwork, building, product, person or other protected subject.
Unless included in the Contract, we do not provide trade mark, copyright, design-right, personality-right, planning, advertising or regulatory clearance.
A Business Customer indemnifies us against reasonable third-party claim losses caused by its Project Materials or instructions, subject to prompt notice, reasonable defence control and cooperation. The indemnity does not cover our unauthorised change or use outside the Contract.
15. Our intellectual property
We and our licensors retain ownership of:
- the website and its content;
- our methods, templates, libraries, systems and know-how;
- concepts, working files and source files;
- building techniques and reusable elements;
- instruction layouts and production assets; and
- rights not expressly assigned in writing.
Ownership of a physical model or kit does not transfer copyright, design rights or source files. Payment for design work does not assign intellectual property unless the Order Confirmation expressly says so.
16. Your licence to use the Deliverables
After full payment, we grant a non-exclusive, non-transferable licence to use the final Deliverables for the purpose, quantity, territory and duration stated in the Contract.
A Consumer may normally build, display, photograph and enjoy a personal commission for non-commercial purposes.
A Business Customer may use and distribute the agreed number of physical Deliverables for the internal, promotional, gifting, display, event or campaign purpose stated in the Contract.
Unless expressly permitted, you must not:
- manufacture additional units beyond the agreed quantity;
- sell or distribute source files, digital model files, parts lists or instructions;
- remove rights notices;
- claim authorship of our design;
- use the design for a competing commercial product; or
- permit another manufacturer or designer to reproduce it.
Commercial reproduction, resale, sublicensing, source-file transfer or assignment requires an express written licence.
17. Confidentiality and publicity
Each party must keep the other party’s non-public commercial, technical and personal information confidential and use it only for the Contract.
Information may be shared with personnel, contractors, advisers and suppliers who need it and are bound by appropriate duties, or where disclosure is required by law.
We will not publish an identifiable private Project, client name, testimonial, photograph, logo or confidential brief as a case study or portfolio item without the permission required by law and the Contract.
A voluntarily published review may be linked to or quoted accurately, subject to the platform rules and applicable law.
18. Safety, installation and use
Models and kits may contain small parts and may not be suitable for young children. Follow all supplied age guidance, warnings and instructions.
Unless stated otherwise, models are decorative or recreational and are not structural, load-bearing, safety-critical or certified engineering products.
We are not responsible for damage caused by assembly contrary to instructions, unsuitable display conditions, unauthorised modification, misuse or ordinary wear.
Where we do not provide installation, the Customer is responsible for suitable installation, fixing, barriers, supervision, venue approval and ongoing inspection.
19. LEGO® and third-party brands
LEGO® is a trade mark of the LEGO Group of companies, which does not sponsor, authorise or endorse Belle-Ve Bricks or this website.
Unless expressly stated otherwise, custom models designed by Belle-Ve Bricks are independent commissions and are not official products of the LEGO Group or any other brand owner.
References to third-party names, products, buildings, trade marks or designs describe the subject of a commission and do not imply endorsement.
20. Liability
Liability that is not excluded
Nothing excludes or limits liability where doing so would be unlawful, including:
- death or personal injury caused by negligence;
- fraud or fraudulent misrepresentation;
- terms and rights that cannot lawfully be excluded;
- Consumer statutory rights; or
- another liability that law does not permit us to exclude.
Consumers
We are responsible for foreseeable loss or damage caused by our breach or failure to use reasonable care and skill. We are not responsible for loss that was not foreseeable when the Contract was made.
Where a Consumer Contract is for private use, we are not responsible for business losses arising from that private-use Contract.
Business Customers
Subject to the non-excludable liabilities above:
- neither party is liable for indirect or consequential loss;
- we are not liable for loss of profit, revenue, anticipated saving, opportunity, goodwill, reputation or data;
- we are not liable for loss caused by Customer Materials, inaccurate instructions, unauthorised changes, misuse or failure to follow instructions; and
- our total aggregate liability for an Order will not exceed 100% of the price paid or payable under that Order.
The cap applies separately to each Order. A Business Customer may request a higher cap before Contract formation, subject to agreement and any additional insurance cost.
21. Events outside reasonable control
Neither party is responsible for delay or failure caused by an event outside reasonable control, including natural disaster, war, civil disturbance, epidemic, government action, border closure, transport disruption, major supply interruption, utility failure, qualifying cyber incident or external industrial action.
The affected party must notify the other, reduce the effect where reasonable and resume performance when possible.
If a material part is prevented for more than 60 days, either party may terminate the affected part. Payments, completed work and recoverable costs will be accounted for fairly.
22. Complaints and dispute resolution
Send a complaint to hello@bellevebricks.com with the Order reference and a clear description.
We aim to acknowledge a complaint within 5 Working Days and provide a substantive response within 20 Working Days. Complex matters may take longer.
If a Consumer complaint reaches deadlock, we will provide any information about an approved alternative dispute resolution entity that applicable law requires and state whether we are willing or obliged to use it.
This does not prevent either party from seeking urgent relief or using the courts.
23. Governing law and courts
Consumers
These Terms and a Consumer Contract are governed by the law of England and Wales. A Consumer retains mandatory protection provided by the law of the country in which they habitually live. A Consumer may bring proceedings in any court available under applicable consumer law.
Business Customers
A Business Contract and related non-contractual disputes are governed by the law of England and Wales. The courts of England and Wales have exclusive jurisdiction.
24. General terms
Notices
Contract notices must be sent to the email or postal address in the Order Confirmation.
Assignment
You may not transfer a Contract without written consent, not to be unreasonably withheld. We may transfer it as part of a genuine business sale or reorganisation, provided this does not reduce Consumer rights or materially prejudice the Customer.
Subcontractors
We may use suitable designers, suppliers, manufacturers, printers, packers, couriers and other subcontractors. We remain responsible for our Contract obligations.
Entire agreement
For a Business Customer, the Contract is the entire agreement on its subject matter, without excluding fraud. For a Consumer, legally binding pre-contract information and statements remain effective as required by law.
Severability and waiver
An unlawful provision will be adjusted only as needed or removed, without affecting the remainder. Delay in exercising a right does not waive it.
Third-party rights
A non-party has no right to enforce the Contract under the Contracts (Rights of Third Parties) Act 1999, unless the Contract expressly states otherwise.
Changes to these Terms
We may update the Website Terms for future use. The Customer Terms applying to an existing Contract are the version accepted when that Contract formed, unless a lawful change is expressly agreed.
Contact
Belle-Ve Bricks Limited
36 Coronation Gardens
Battle, England, TN33 0DW
hello@bellevebricks.com
Schedule 1: Model Consumer Cancellation Form
Complete and return this form only if you have a statutory right to cancel and wish to exercise it.
To:
Belle-Ve Bricks Limited
36 Coronation Gardens
Battle, England, TN33 0DW
hello@bellevebricks.com
I/We hereby give notice that I/We cancel my/our contract for the supply of the following goods, services or digital content:
Description
____________________________________________________________
Order reference
____________________________________________________________
Ordered on
____________________________________________________________
Name of Consumer(s)
____________________________________________________________
Address of Consumer(s)
____________________________________________________________
Email address
____________________________________________________________
Signature, only if sent on paper
____________________________________________________________
Date
____________________________________________________________
Contact
Questions about these Terms can be sent to hello@bellevebricks.com.