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Belle-Ve Bricks Refund Policy

Last updated: 8 May 2023

At Belle-Ve Bricks, we pride ourselves on the quality and uniqueness of our LEGO MOCs and Custom LEGO Models. We understand that our customers value their purchases and expect a high standard of service. While we strive to meet and exceed these expectations, we also maintain a clear and transparent refund policy.

Please read the following refund policy carefully before making a purchase on our website, By placing an order, you agree to be bound by the terms set forth herein.

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Refunds for LEGO MOCs

We do not offer refunds for any LEGO MOC purchases on our website, All LEGO MOC sales are considered final once the transaction is complete. The only exception to this policy is if the LEGO MOC has not been downloaded. In such cases, please contact our customer support team within 48 hours of purchase to request a refund. Refund requests received beyond the 48-hour window will not be considered.

Refunds for Custom LEGO Models

For Custom LEGO Models, we offer a refund only if we fail to deliver on our promises as specified in the project agreement. If you believe that we have not met the agreed-upon terms, please contact our customer support team within seven (7) days of receiving your Custom LEGO Model. We will review your case and determine whether a refund is warranted.

Please note that we will not offer refunds for Custom LEGO Models under any other circumstances, including but not limited to:

a. Change of mind b. Unauthorized purchases c. Misunderstandings about the product or service

How to Request a Refund

To request a refund, please contact our customer support team at "" and provide the following information:

a. Your order number b. The reason for requesting a refund c. Any relevant documentation or evidence to support your case

Our customer support team will review your request and respond to you within five (5) business days. If your refund request is approved, the refund will be processed within ten (10) business days.

Refund Processing

Refunds will be issued using the original payment method used for the purchase. If that payment method is no longer available, we will contact you to arrange an alternative method of refund.

Modifications to the Refund Policy

We reserve the right to modify this refund policy at any time, without prior notice. Any changes to our refund policy will be posted on this page. It is your responsibility to review this page periodically to stay informed of any updates.

If you have any questions or concerns about our refund policy, please do not hesitate to contact our customer support team at "". We are always here to help and ensure that you have a satisfying experience with Belle-Ve Bricks.

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