How long will it take to get my order?
Shipment times vary depending on your location, once you have placed your order we will work as quickly as possible to source the parts required for your Custom BvB Kit and deliver them to you. Please allow us 4 to 14 days to complete this process. Once that has been done we will ship your order to you, average shipment times can be seen below.
UK – 2 to 5 Business Days
US – 3 to 7 Business Days
EU – 3 to 7 Business Days
If you have any queries around shipment please contact us before placing your order and we will be glad to help.
I am missing a piece, can you help?
In the unlikely event that you are missing a piece form your set please let us know immediately and we will ensure you are sent any missing pieces.
I would like to register as a vendor. How can I do this?
We have designed the process to be as simple and seamless as possible. Visit the registration page and make sure you tick the box to sign up as a vendor. If you need help we have a convenient step by step guide to help you along the way.
I already have a customer account. Can I use this to start selling?
Of course you can! You can request a free upgrade of your account to become a vendor, go to ‘My Account’ and use the link in there to get started today.
Will I be able to share a link to my store?
Once you are set up as a vendor you will receive a store where all of your MOCs will be listed (as well as in our main shop). You will have a friendly URL that you can share with anyone you would like.
My vendor application was approved, how do I add a MOC to my store?
Follow this step by step guide to help get your list MOC listed for sale.
I have added a MOC to my store but they are not showing. Why?
Once you have added your instructions to your store it will go for review. Once we have reviewed (typically within 24 hours) and approved it you will see it appear in your store. At this point, it is ready and available for sale.